Privacy Policy

Your privacy is important to us. It is Cambridge Energy’s, as data controller, policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We collect data and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

  • Correspondence with you
  • Through searches in publicly available information

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We securely store your data on our website database and will keep your data until you request that it be deleted, or we deem it necessary to delete the data.

We don’t share any personally identifying information publicly or with third parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

We would like to make sure you are fully aware of all your data protection rights. You are entitled to the following rights:

  • to request us for copies of your personal data. We may charge you a small fee for this service.
  • to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  • to request that we erase your personal data, under certain conditions.
  • to request that we restrict the processing of your personal data, under certain conditions.
  • to object to our processing of your personal data, under certain conditions.
  • to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, or if you have any questions about how we handle user data and personal information, feel free to contact us.

Cookie Policy

This notice explains our policy in relation to the use of cookies on this website.

A cookie is a small data file that is essential for the proper functioning of this website. Cookies help our systems to recognise your browser and to provide features such as providing you with access to information that you have previously confirmed you are able to access. Cookies do not retrieve information about you stored on your hard drive, or corrupt or damage your computer or computer files.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

By continuing to browse this site, you are agreeing to use our cookies.

Details of the third-party cookies we use and the purposes for which we use them is set out below:

Google Analytics: Provides data anonymously on the visits made to our website.

The cookie(s) can be deleted at any time by you (see below). The cookie(s) will not collect any information when you are not accessing this website.

You do not have to accept cookies, but without accepting them you may experience reduced functionality of this website. If you should wish to reject the cookies then the Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. For more information about cookies, including how to set your internet browser to reject cookies, please go to

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us at:

This policy is effective as of 1 August 2019.